Frequently asked questions

Shopping

Some of our favourite styles are restocked, while others are limited edition. If a product is unavailable, contact us and we'll let you know if it's expected back.

Our brands vary in sizing. Each product includes sizing information where available. If you're unsure, contact us and we'll happily recommend the best size for you.

Yes! Visit us at 80 Marine Terrace, Geraldton WA 6530, where you can browse our latest arrivals and receive personalised styling advice.

Orders

If your order hasn't been dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order by emailing hello@ivyvibe.com.au, and we'll do our best to accommodate your request.

We are happy to gift wrap free of charge. You can also have your gift delivered directly to the recipient. Just enter the gift card message in the 'add a note to your order' box when checking out. Rest assured we will not send them a receipt!

Shipping

Orders are dispatched within 1–2 business days after payment is confirmed. Delivery times vary depending on your location.

Yes! We offer free local delivery within a 20 km radius of our Geraldton store, with same-day delivery on weekdays for orders placed before 1:00 pm.

Returns & Exchanges

Returns are accepted within 21 days of purchase, provided the item is unworn, in its original condition, and has all tags attached.

Sale and discounted items are final sale and cannot be returned or exchanged unless they're faulty.

For hygiene reasons, earrings, underwear, handbags, and gift cards cannot be returned or exchanged.

Please contact us within 21 days of receiving your order. We'll inspect the item and arrange a replacement or refund if the product is found to be faulty.

Payments

All prices are quoted in Australian dollars (AUD) and include GST.

We accept all major payment methods available at checkout, including credit/debit cards and other supported payment options.

Available payment options will be displayed securely during checkout.

Measurements

Measurements are a guide only and are subject to error.
To size yourself grab one of your favourite's :
Lie the garment flat and straight.
Chest:Measure directly under the arms, from one underarm to the other.
Waist:Measure side to side just up from bottom hem.
Length: Measure from one shoulder to lower hem.
ALL OTHER SIZING GUIDES FOR BAGS & ACCESSORIES ARE APPROXIMATE.

We will update Frequently Asked Questions as received to assist with your online shopping experience.

Contact us

Send us a message and we will get back to you ASAP

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